Synkn ™
™

Privacy Policy

Last updated: July 3, 2026

This Privacy Policy describes our policies and procedures on the collection, use, maintenance, and disclosure of Your information when You use the GlowSync application (the "Service" or "App"). It explains Your privacy rights and how current data protection laws safeguard You.

The GlowSync application is a community marketplace platform built and maintained by Synkn ("We", "Us", "Our", or "the Developer"). By installing and using this App, You consent to the collection and operational processing of information in strict compliance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Capitalized terms within this document hold standard meanings under the specific definitions described below. These definitions maintain equivalent values whether written in singular or plural form.

Definitions

  • Application (or "App") refers to GlowSync, the mobile software application developed by Synkn.
  • Developer (referred to as "We", "Us", "Our", or "Synkn") refers to the independent developer trading under the digital brand and portfolio domain Synkn (located in Rajasthan, India).
  • Customer refers to an individual using the Application to search for nearby salons, view services, and request appointments.
  • Provider refers to a business, salon operator, or service professional listing their salon profiles, business hours, and operational catalogs on the App to handle client requests.
  • Device means any mobile smartphone, digital tablet, or hardware device capable of running the Application.
  • Personal Data is any informational asset that can directly or indirectly isolate, identify, or locate a specific individual.
  • Service refers directly to the operational environment provided through the GlowSync Application.
  • Usage Data refers to diagnostic logs and technical metrics generated automatically when using the App (e.g., duration of view, API load times, performance flags).

2. Collecting and Using Your Personal Data

Types of Data Collected

Customer Profile Data

To facilitate scheduling and user interaction, We collect the following details from Customers during registration or appointment creation:

  • First and Last Name
  • E-mail Address
  • Mobile Phone Number
  • General Geographical Location (Required to match the nearest salons)

Salon Provider Business Data

To list and run an accessible booking store, We collect the following business details from Providers:

  • Business or Salon Name
  • Physical Street Address & Geo-coordinates (Latitude & Longitude)
  • Operational Hours, Catalogs, and Offline Pricing Schemes
  • Provider Contact Information (Phone and Email)

Geolocation Tracking & Spatial Data

GlowSync is designed to calculate distances and surface close-range service listings. The App requires access to your mobile device's location. This operates via the integrated Flutter packages geolocator, geocoding, and flutter_map:

  • Precise Location: If you allow device location permissions, the App collects latitude and longitude parameters to calculate nearest salons.
  • Background/Foreground: Location information is accessed *only* when the App is active in the foreground to filter maps and calculate distances. We do not track your location in the background when the App is closed.
  • You can modify, lock, or disable location tracking via your operating system settings. However, doing so will limit the application's core functionality of locating local service providers.

Device and Cache Storage (Local Data)

To ensure high-performance functionality, multi-timezone calendar scheduling, and offline caching, We utilize local storage libraries:

  • shared_preferences and hive_flutter: Used to securely cache session settings, theme parameters, local calendar dates, and catalog lists.
  • flutter_secure_storage: Encrypts local session tokens to protect account verification keys from unauthorized access.

3. Practical Use of Information & Payments Policy

Synkn processes your personal details strictly to facilitate the matchmaking ecosystem of GlowSync. This includes:

  • Establishing Connective Bookings: Allowing Customers and Providers to coordinate service requests, timeframes, and appointment adjustments.
  • System Notifications: Relaying immediate status updates, slot confirmations, and messages using native platform features (flutter_local_notifications) and remote Firebase Cloud Messaging servers.
  • Operational App Diagnostics: Monitoring network speeds, latency rates, and localized calendar mappings (supporting global timezones).

💵 100% Offline Physical Payments Disclosure

No Online Financial Transactions: GlowSync does not process online payments, financial cards, or billing authorizations. Booking fees, deposits, or catalog prices listed inside the App are purely indicative. Customers will pay the Provider directly at the physical salon location using physical currency, cards, or native localized payment methods.

*Note: While payment system frameworks (like Stripe and Razorpay) are bundled in our raw platform code for future-ready structures, they are currently disabled/commented out and do not collect financial tokens.*

4. Third-Party Integrations and Future Frameworks

GlowSync integrates with third-party service providers to handle specialized utilities. These external companies process information under their respective privacy structures:

Google Firebase

We utilize Firebase Core and Messaging to manage notification routing. To optimize system safety and improve App stability, we may also enable Firebase Analytics to collect non-identifiable usage logs, interaction metrics, and crash report data in the future.

Google Privacy Policy

Google AdMob (Future Integration)

To keep GlowSync free to download, We may display mobile advertisements served by Google AdMob. AdMob may utilize anonymous identifier tokens, browser headers, and network parameters to serve targeted, localized promotions.

AdMob Privacy Terms

5. Data Retention, Security, and Your Rights

How to Request Account & Data Deletion

While direct in-app account deletion is not yet available, You have the right to request the deletion of your personal details and salon profile listings at any time.

To request complete removal of your name, email, phone number, and location entries, please submit a deletion request through our official contact portal:

Contact Form: Request Data Deletion

We process all deletion requests within 30 days of submission, verifying ownership of the email or phone number beforehand.

Data Retention

We retain Customer and Provider details as long as the accounts remain active inside our systems. If an account is inactive for more than 24 consecutive months, We may securely archive or strip identification data to save database resources.

Security Controls

The protection of your location, profiling metadata, and calendar requests is a priority. We employ industry-standard cloud encryption patterns, SSL database linkages, and local cryptographic layers (via flutter_secure_storage). However, because no online connection or transmission channel is completely safe, we cannot promise absolute database security.

6. Children's Privacy

GlowSync does not target or address users under the age of 13. We do not knowingly compile or track personal data identifying minors. If you discover that a minor under your care has provided us with email identifiers or active location records, please reach out to us. We will delete the child's files from our databases immediately.

7. Changes to This Privacy Policy

We may refine or expand this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date at the top of this document. We recommend checking this page regularly to keep track of our latest privacy standards.

Contact Us

If you have questions regarding this policy, location permission rules, or wish to query our database practices, please contact us: